Online billing hell - that means you, Digihell

Actually I have a beef with both Digihell and Belco, it's just that Digihell has been a pain in the behind for substantially longer.

I've arranged E-billing through both services, and yet things seem to fall through the cracks.

In Belco's case, I haven't received a bill via email for some time now, so I have to remind myself to go to their website and log in to see my invoices, et al. A bit of an inconvenience considering I gave them my email address so that I didn't have to go through a bunch of browsing around and stuff, everything is easier on all sides. Well, nope. Yet somehow, when I'm overdue, a customer service rep is able to send me an email, call my work phone, et al. Must be nice to be a monopoly and be selective with contacting customers that *need* your service.

As for Digihell, got one of their SMS messages this morning. Usually it's spam, but this time they're telling me that payment could not be secured from my credit card on file. Whatever, Digihell. You're not getting my credit card number so you can pull cash willy-nilly. I will pay you WHEN I get my invoice... which I haven't seen anytime soon. So instead, I go to their stupid website, log on and retrieve my invoice from there.

Anyway, bills are (hopefully) paid off now. Of course it could be worse, they could be like Cablevision Bermuda, and simply revel in inconveniencing customers day and night.

Rant done (for now).

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